Shipping policy

Shipping Overview

At heytats, we ship semi-permanent tattoo designs to all major cities across Pakistan with fast, reliable delivery. We work with trusted shipping partners to ensure your order arrives safely and on time. We offer two shipping options to suit your needs: standard delivery and express overnight shipping.

Orders placed before 5 PM are processed the next business day; orders placed after 5 PM are processed one business day later. Weekends and public holidays may add a day. Tracking information will be sent to you via email and WhatsApp as soon as your order ships.

Shipping Options & Costs

We offer two shipping methods to get your tattoos to you as quickly as possible. Choose the option that works best for you at checkout:

Free Shipping Threshold

Orders totaling Rs. 3,500 or more qualify for free standard shipping anywhere in Pakistan. This applies to all delivery areas, including major cities and remote regions. If you select express shipping on a free-shipping-eligible order, the overnight fee of Rs. 650 will apply.

Order Processing

Order processing begins immediately after your payment is confirmed. We need 1 business day to pick your design from our inventory, quality-check it, and prepare it for shipment in protective packaging. This processing time applies to all orders, regardless of shipping method selected.

Processing Timeline: Orders placed before 5 PM are processed the next business day. Orders placed after 5 PM are processed one business day later. Weekends and public holidays may extend processing by one day.

Once your order is packed and ready, it's handed directly to our shipping partner with a tracking number. You'll receive an email and WhatsApp notification immediately with your tracking details so you can monitor your package in real-time.

Delivery Times

Standard shipping (Rs. 199, free above Rs. 3,500): 3–5 working days anywhere in Pakistan, including remote and mountainous areas.

TCS overnight (Rs. 650): 1–3 working days.

Custom tattoos: made to order and prepaid. Allow about 4 weeks in total: 1 week for design approval, 1–2 weeks for production and 1 week for delivery.

During checkout you'll see whether your area is covered. If checkout shows your area as unavailable, contact us and we'll work out a solution.

Shipping Partners

heytats ships through three trusted delivery networks in Pakistan:

• Postex — Fast domestic delivery across major and secondary cities

• Trax — Reliable coverage to all regions including remote areas

• TCS — Nationwide reach with express overnight options

All partners are vetted for handling time-sensitive, temperature-sensitive products like our organic plant-based semi-permanent tattoos. Your order may be shipped via any of these partners based on your location and shipping method selected.

Payment & Cash on Delivery

We accept multiple payment methods to make ordering convenient for you:

• Cash on Delivery (COD): Available across all major cities in Pakistan on regular (non-custom) orders. Pay the delivery driver when your package arrives—no need to prepay.

• Card/Bank Transfer: Prepay securely at checkout via debit card, credit card, or bank transfer. Prepaid orders may receive processing priority.

• Custom Tattoos: Prepaid only. Cash on Delivery is not available on custom tattoo orders.

All prices shown at checkout are final. There are no hidden fees or surprise charges added during delivery.

Tracking Your Order

Once your order ships, tracking becomes simple. You'll receive:

• Email notification with your order number and tracking link

• WhatsApp message with tracking details and driver contact information (if you've shared your number)

• Real-time tracking through our shipping partner's portal (Postex, Trax, or TCS)

• Delivery confirmation message once your package is successfully delivered

In most cases, drivers will call shortly before arrival so you can be ready to receive your order. If you don't answer, they'll attempt delivery the next day.

Frequently Asked Questions

Q: How long does shipping actually take?

Standard shipping takes 3–5 working days from the time your order is dispatched (not from the time you place it). Add 1 business day for processing. TCS overnight arrives in 1–3 working days. Custom tattoos take about 4 weeks in total.

Q: What's the difference between processing time and delivery time?

Processing time (1 business day) is how long it takes us to pack your order after payment. Delivery time (3–5 working days standard, or 1–3 working days overnight) is how long it takes the courier to deliver from our warehouse to your address. The total time from order to delivery is processing time + delivery time.

Q: Do you ship to remote areas?

Yes, we ship to all areas of Pakistan, including remote and mountainous regions. Standard delivery to remote areas also takes 3–5 working days. Your address will show availability at checkout—if it shows available, we can deliver there. For areas showing as unavailable, contact us at support@heytats.com.pk or WhatsApp +92-3186056044 and we'll confirm manually.

Q: Can I cancel or change my order after placing it?

If your order hasn't shipped yet (usually within 12 hours), we can cancel it and process a full refund. Once it ships, you'll need to refuse delivery at the door to return it. Contact us immediately at support@heytats.com.pk or WhatsApp +92-3186056044 if you need to cancel before shipping.

Q: Can I change my delivery address after ordering?

Yes, but only if your order hasn't shipped yet. Contact us within 24 hours of placing your order with your new address. Once it ships, address changes can't be made—you'd need to refuse delivery and place a new order.

Q: What if my delivery address is difficult to find?

The driver will call ahead of arrival in most cases. Pick up the call and provide directions or landmarks to help them locate you. For future orders, add clear landmarks in your address field (e.g., "next to the mosque," "behind the shopping center") so drivers can find you easily on the first try.

Q: What happens if my package doesn't arrive?

Contact us within 48 hours of your expected delivery date. We'll track the package with our shipping partner and work to locate it. If it's confirmed lost, we'll resolve it per our Refund Policy.

Contact Us

Have shipping questions? We're here to help. Reach out to us via any of these channels:

Email: support@heytats.com.pk
WhatsApp: +92-3186056044
Hours: 11 AM–5 PM PKT, Monday to Saturday
Response time: We reply within 6 hours on working days.

If you have specific location questions or need help with international shipping, don't hesitate to reach out directly.